Lesson 33 Basic Room Customer Service 第33课:基本客房服务

 

Study the text below, then practice what you’ve learned by playing the game below here on the website. You may also log into your quizlet account using the “Quizlet Login” button to compete with the other staff members for weekly competitions. Once you’ve completed the game, practice some more with the activities at the end of this lesson!

学习下面的文字,然后通过下面的游戏在网站上练习你学到的东西。您还可以使用 “Quizlet Login” 按钮登录到您的quizlet帐户,以便与其他员工竞争每周的比赛。一旦你完成了游戏,在本课结束时练习更多的活动。

New Vocabulary 新单词

Help 帮助   bāng zhù

Problem 问题   wèn tí

Bed Lamp 床头灯  chuáng tóu dēng

Electric Blanket 电热毯 diàn rè tǎn

Toilet Paper 卫生纸 wèi shēng zhǐ

Trash 垃圾桶 lā jī tǒng

Conversation #1 对话#1

STAFF COMMENTS 员工的内容 

Can I help you with anything?

我能帮你做点什么?

wǒ néng bāng nǐ zuò diǎn shí me

Let me know if I can do anything to help you!

请让我们知道我该怎样帮你!

qǐng ràng wǒ mén zhī dào wǒ gāi zěn yàng bāng nǐ  

Is your room okay?  Do you need anything?

你的房间合适么?还需要什么别的东西么?

nǐ dí fáng jiān hé shì me huán xū yào shí me bié dí dōng xī me

What is the problem?

问题是什么呢?

wèn tí shì shí me ní  

Oh, let me have a look at it. We will try and get it fixed right away.

哦,让我来看一看。 我们会尽力马上修好。

ó ràng wǒ lái kàn yī kàn   wǒ mén huì jìn lì mǎ shàng xiū hǎo  

I’m so sorry that happened.  Let me see what I can do to help you.

很抱歉发生了刚才的事情。让我看一下我该怎样帮助你。

hěn bào qiàn fā shēng liǎo gāng cái dí shì qíng ràng wǒ kàn yī xià wǒ gāi zěn yàng bāng zhù nǐ。

Please wait one moment.  I will go and get my manager. 

请稍等, 我去叫我们的经理。

qǐng shāo děng   wǒ qù jiào wǒ mén dí jīng lǐ

Conversation #2 对话#2

GUEST COMMENTS  客人的内容

Sorry, there are no clean towels in my room.

不好意思,在我的房间没有干净的毛巾了。

bù hǎo yì sī zài wǒ dí fáng jiān méi yǒu gān jìng dí máo jīn liǎo

The hot water is not running.

没有热水了。

méi yǒu rè shuǐ liǎo

My room is too noisy. Can I get another one?

我的房间太吵了。能调换一下么?

wǒ dí fáng jiān tài chǎo liǎo néng diào huàn yī xià me

The heater is too loud. Can you fix it before tonight?

这个加热器的声音太大。你能在晚上之前修一下么?

zhè gè jiā rè qì dí shēng yīn tài dà nǐ néng zài wǎn shàng zhī qián xiū yī xià me

I spilt some of my tea on the floor in my room. Can someone come and help me mop it up? Thanks.

我把我的茶倒在房间的地板上了。有人可以来帮我擦一下么?谢谢。

wǒ bǎ wǒ dí chá dǎo zài fáng jiān dí dì bǎn shàng liǎo yǒu rén kě yǐ lái bāng wǒ cā yī xià me xiè xiè

The light is not working. Can you send someone to fix it?

灯不亮了。你能帮忙找人修一下么?

dēng bù liàng liǎo nǐ néng bāng máng zhǎo rén xiū yī xià me