Lesson 21 Basic Restuarant Service 第21课:餐厅服务基本要素

 

Study the text below, then practice what you’ve learned by playing the game below here on the website. You may also log into your quizlet account using the “Quizlet Login” button to compete with the other staff members for weekly competitions. Once you’ve completed the game, practice some more with the activities at the end of this lesson!

学习下面的文字,然后通过下面的游戏在网站上练习你学到的东西。您还可以使用 “Quizlet Login” 按钮登录到您的quizlet帐户,以便与其他员工竞争每周的比赛。一旦你完成了游戏,在本课结束时练习更多的活动。

New Vocabulary 新单词
Cook 煮 zhǔ 

Fry 炸 zhà 

Grill 烤 kǎo 

Bake 烘焙 hōng bèi 

Boil 煮沸 zhǔ fèi 

Steam 蒸 zhēng 

Too太… tà

Salty 咸 xián 

Spicy 辣 là 

Hot 烫 tàng 

Sweet 甜 tián 

Bill 账单 zhàng dān 

Charged 付费 fù fèi 

Over-charged 多收 duō shō 

Small 小 xiǎo 

Rare 稀少 xī shǎo 

Medium 中度 zhōng dù 

Well-done 全熟 quán shú 

Voucher 凭证 píng zhèng 

Apologiz道歉 dào qiàn 

Amends 改良 gǎi liáng 

Mistake 错误 cuò wù 

Promise 承诺 chéng nuò 

Refund 退还 tuì huán 

Making amends 做改良 zuò gǎi liáng 

Tasty 美味 měi wè 

Bland 清淡的 qīng dà 

Conversation 对话
The following phrases are useful when complaining about food. 

当对食物有意见的时候,下面的短语很实用。

dāng duì shí wù yǒu yì jiàn dí shí hòu , xià miàn dí duǎn yǔ hěn shí yòng。

 

**too + an adjective (descriptive word) +形容词(描述性的) 

Its too spicy.  太辣了 tài là liǎo 

 

**not + adjective + enough +形容词+足够 

This coffee is not hot enough. 这个咖啡不够烫。zhè gè kā fēi bù gòu tàng。

**There + not + enough + noun  ++足够=名词 yǒu + bù + zú gòu + míng cí 

There is not enough butter on the potato. 土豆里面的黄油不够。tǔ dòu lǐ miàn dí huáng yóu bù gòu。

Dealing with complaints 解决相关建议 jiě jué xiāng guān jiàn yì 

**apologize 道 dào qiàn

I am very sorry, sir/maam.   

 先生/女士,非常对不起。

xiān shēng / nǚ shì , fēi cháng duì bù qǐ 。  

**give a reason for mistake 讲述错误的原因 jiǎng shù cuò wù dí yuán yī 

There has been a mistake.  I thought you asked for 2 coffees.  

我弄错了,我以为你叫了2杯。 

wǒ nòng cuò liǎo , wǒ yǐ wéi nǐ jiào liǎo 2 bēi 。  

**promise to make mistake right 保证改正错误 bǎo zhèng gǎi zhèng cuò wù

I will take care of that right away. / I will deal with that right away.   

我会马上处理。

wǒ huì mǎ shàng chǔ lǐ 。  

**Offer to make amends 提供改善的办法 tí gōng gǎi shàn de bàn fǎ

Your dinner will be on us tonight.  May we provide you with a free dessert or voucher?   

今晚我们请客。或者我们为您提供免费甜品或者为您免单怎么样? 

jīn wǎn wǒ mén qǐng kè 。 huò zhě wǒ mén wéi nín tí gōng miǎn fèi tián pǐn huò zhě wéi nín miǎn dān zěn me yàng ? 

Practice Activities 练习活动

Use the following list of complaints and use the above statements to apologize to customers, give reasoning, or offer to make amends. Write out your statements and when finished share them with 3 or 4 people around you. 

使用一下列出的一些不满的短语,并且使用上面对顾客感到抱歉的、给出原因,或者提供补救的办法来回应顾客。写下你的处理办法,结束之后给你旁边的3-4人一起分享。

shǐ yòng yī xià liè chū dí yī xiē bù mǎn dí duǎn yǔ bìng qiě shǐ yòng shàng miàn duì gù kè gǎn dào bào qiàn dí gěi chū yuán yīn huò zhě tí gōng bǔ jiù dí bàn fǎ lái huí yīng gù kè xiě xià nǐ dí chǔ lǐ bàn fǎ jié shù zhī hòu gěi nǐ páng biān dí 3-4 rén yī qǐ fēn xiǎng。

  1. My yak burger is not well done.  我的牦牛肉汉堡没熟。wǒ dí máo niú ròu hàn bǎo méi shú。
  2. I have two bottles of water. 我有两瓶水。wǒ yǒu liǎng píng shuǐ。
  3. My soup is cold. 我的汤是冷的。wǒ dí tāng shì lěng dí
  4. I did not receive the correct change. 我的账单不对。wǒ dí zhàng dān bù duì
  5. This coffee is not hot enough. 这个咖啡不够烫zhè gè kā fēi bù gòu tàng
  6. This soup is too spicy. 这个汤太辣了。zhè gè tāng tài là liǎo
  7. I think you over charged me. 我觉得你多收了我的费用。wǒ jué dé nǐ duō shōu liǎo wǒ dí fèi yòng
  8. This piece of cake is too small. 这片蛋糕太小了。zhè piàn dàn gāo tài xiǎo liǎo。
  9. I asked for a rare hamburger. 我要的是嫩肉汉堡。wǒ yào dí shì nèn ròu hàn bǎo。
  10. I did not receive my fruit lassi. 我的混合果汁还没来。wǒ dí hùn hé guǒ zhī huán méi lái
  11. There is no more drinking water. 没有多的水可以喝了。méi yǒu duō dí shuǐ kě yǐ hē liǎo